Top Complaints Blog Design

One of the aspects that differentiates Feeder from other real estate firms in New York City is our devotion to our clients. Having been in the real estate industry for years, I understand the concerns of our clients when it comes to real estate agents. That’s why we’ve made it part of the Feeder culture to not just be different from other firms, but to also to proactively differentiate ourselves as agents and partners in your real estate endeavors.

Far too many times, we’ve heard horror stories of agents who have deliberately misled folks. One of the top concerns we’ve heard from our clients about real estate agents is honesty. From promising that they’d be seeing a two bedroom and walking into a studio or suddenly shifting the numbers to include a larger fee for themselves, we’re sad to say that we’ve heard an awful lot about these practices by agents at other firms. (http://blog.feeder.nyc/2016/10/27/bait-and-switch/)

One of the promises we make at Feeder is to be upfront with our clients. That sometimes means telling them uncomfortable truths, like their budget might be completely reasonable for another part of town, but they won’t be able to find what they are looking for in the area that they want. People don’t always want to hear this — and we tell them as gently as possible — but one of our promises is that we’re honest with our clients. We’ve gotten feedback from our clients that it was our integrity and honesty that really made Feeder stand out to them. We’re only too happy to help guide you to your new home, but we want to do it while always being forthright.

Another concern we’ve heard about real estate agents is the ability to communicate with them. It’s a busy world! And agents can be challenging to get in touch with at times, as they meet with different clients and set up appointments. As a result, we’ve made it a policy at Feeder that if an agent isn’t able to speak right at the moment when their client is calling, they’ll text their client to let the know that they are looking forward to speaking and find a later time in that day. By doing this, our clients know that they are at the forefront of our mind and have can rest easy knowing that they’ll be able to talk with their agent later in the day.

Tying in with not being available to speak or not telling the truth is the perception that real estate agents aren’t listening to what their clients are looking for in a new home. One of the compliments that we’ve heard from our clients most often about Feeder agents is that we not only listen to what they are saying, but we work to understand what they want. Sometimes those two things are different and it takes an experienced agent to understand what it is that a client is truly seeking. At Feeder, we pride ourselves on taking time to talk, and more importantly, really listen to what it is our clients want in order to make the right real estate move, whether it’s finding a new home, making an investment or deciding to choose Feeder to manage a client’s assets.

The real estate industry is many colorful characters — and it’s easy to see why. A dynamic, exciting field is going to attract a wide array of candidates. At Feeder, we’re proud to stand out for our integrity and honesty — traits money can’t buy and Feeder agents value above all else.

 

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